Terms of service

1. Introduction

Welcome to RAVELLINO.

These Terms of Service explain the rules and conditions that apply when you visit our website, browse our collections, purchase our products, or use any services we provide through our online store.

Throughout these Terms, the words "RAVELLINO," "we," "our," and "us" refer to the business operating this website. The terms "you" and "your" refer to anyone accessing our website or using our services.

By visiting our website or placing an order, you acknowledge that you have read and understood these Terms and agree to follow them, together with any applicable policies referenced on our website.

If you do not agree with these Terms, please discontinue using our website and services.

2. Eligibility and Acceptable Use

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

If you are not legally old enough to enter into such an agreement, you may use our website only with the involvement and consent of a parent or legal guardian, where permitted by law.

You agree to use our website and services only for lawful purposes. You must not use our store to engage in fraudulent activity, violate applicable laws, infringe intellectual property rights, or interfere with the proper operation of our website.

We reserve the right to restrict access to our services where reasonably necessary to protect our business, customers, website, or legal rights, subject to applicable law.

3. Our Online Store

RAVELLINO operates an online store offering leather jackets, fur outerwear, vests, coats, and other products featured in our collections.

Our website allows customers to explore available products, review product information, and submit orders through the purchasing facilities provided.

We may introduce new products, modify existing services, or update website features from time to time. Any new features or services made available through our store will also be subject to these Terms unless otherwise stated.

We reserve the right to discontinue products or modify our online store when necessary, subject to any obligations we have toward customers under applicable law.

4. Product Information and Descriptions

We make reasonable efforts to present our products accurately, including their materials, colors, designs, sizes, features, and other relevant characteristics.

However, the appearance of a product may vary slightly depending on your screen settings, lighting conditions, photography, and the natural characteristics of the materials used.

Some leather and fur products are made using natural materials. Variations in color, texture, grain, markings, and other natural characteristics may occur between individual pieces. Such variations are part of the material's natural appearance and do not necessarily indicate a defect.

Where applicable, important product details and material information will be provided on the relevant product page.

Please review product descriptions, sizing information, customization details, and other specifications carefully before completing your purchase.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

5. Product Availability

Product availability may change without notice. Adding an item to your cart does not guarantee that it will remain available until your order has been successfully accepted.

We reserve the right to correct availability information, update product listings, and discontinue items when necessary.

If a product becomes unavailable after you place an order, we will contact you regarding the available options. Where we cannot fulfil an accepted order, any refund due will be handled in accordance with our applicable policies and legal obligations.

6. Pricing and Payments

All product prices and applicable charges will be displayed on our website at the time of purchase, subject to any errors that may need correction.

Prices, promotions, and product offers may change over time. A price change will not, by itself, alter the price applicable to an order that has already been accepted, except where a correction or other change is permitted by applicable law.

Before completing your purchase, please review your order total, including shipping charges, applicable taxes, and any other fees displayed during checkout.

Payment must be completed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

If a payment cannot be authorized or processed, we may be unable to fulfil the order until the issue has been resolved.

7. Orders and Order Acceptance

Submitting an order through our website constitutes a purchase request. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to review orders and, where permitted by law, refuse or cancel an order for legitimate reasons, including suspected fraud, pricing or listing errors, product unavailability, payment issues, or incorrect customer information.

If we cancel an order after receiving payment, we will arrange any refund required under our policies and applicable law.

Where additional information is reasonably required to process an order, we may contact you using the contact details provided during checkout.

You are responsible for ensuring that your order details, shipping address, email address, and contact information are accurate before submitting your purchase.

If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once processing or production has started.

8. Customization and Product Specifications

Certain RAVELLINO products may offer customized options or be prepared according to customer-provided specifications.

If a product requires measurements, sizing details, color selections, or other customization information, you are responsible for reviewing and confirming the information you submit.

Where we request clarification or approval before proceeding with production, timely responses help us process your order efficiently.

Please note that customized products may have different processing arrangements from standard products. Any special production, cancellation, exchange, or return conditions will be communicated through the relevant product information or applicable store policy.

Customized orders remain subject to applicable consumer protection laws and any mandatory cancellation or remedy rights that may apply.

9. Shipping and Delivery

Orders will be processed and shipped according to the information provided in our Shipping Policy and, where applicable, the details displayed on the relevant product page.

Processing times and delivery estimates are provided as guidance unless a specific delivery commitment has been expressly agreed upon. Actual delivery times may vary because of the destination, carrier operations, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Responsibility for these charges will be determined by the information provided at checkout, our Shipping Policy, and applicable law.

We are not responsible for delays caused by incorrect delivery information supplied by the customer. However, nothing in these Terms excludes responsibilities that applicable law places on us for delivery or loss of goods.

For further information, please review our Shipping Policy.

10. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our applicable Refund and Return Policy.

Please review that policy before purchasing, particularly if you are ordering a customized item or a product made according to your specifications.

Eligibility for a return or refund may depend on the product, its condition, the reason for the request, and the circumstances of the purchase.

To request assistance with an order, please contact us through the contact details provided on our website and include your order number and a description of the issue.

Nothing in these Terms is intended to remove or restrict any mandatory rights available to customers under applicable law.

11. Billing and Customer Information

You agree to provide accurate, complete, and current information when placing an order or communicating with us.

This includes your name, billing details, shipping address, email address, telephone number, and other information reasonably required to process your purchase.

Please notify us promptly if relevant information changes before your order has been fulfilled.

We may request additional information where reasonably necessary to verify an order, investigate a payment issue, prevent fraud, or meet legal requirements.

Where permitted by law, we may limit or decline orders that appear to involve unauthorized transactions, fraudulent activity, or other legitimate concerns.

12. Intellectual Property

Unless otherwise indicated, the content displayed on the RAVELLINO website, including our branding, logos, product photographs, written descriptions, graphics, designs, and other original materials, is owned by or used under authorization by RAVELLINO.

This content is protected by applicable intellectual property laws.

You may browse our website and use its content for your personal, non-commercial shopping activities.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization, except where such use is permitted by law.

The names, logos, and materials belonging to third parties remain the property of their respective owners.

13. Third-Party Services and External Websites

Our website may use third-party services or contain links to external websites, including payment providers, delivery services, social media platforms, and other service providers.

These services may operate under their own terms, privacy notices, and policies.

We do not control every aspect of third-party websites or services and cannot guarantee the accuracy, availability, security, or content of external resources.

Your use of a third-party service may be subject to the provider's own terms and conditions. Please review those terms before using the relevant service.

This section does not exclude any responsibility that we cannot lawfully disclaim.

14. Customer Feedback and Submissions

We welcome customer feedback, product reviews, suggestions, and other communications that help us improve our products and services.

When submitting content to our website or sending us feedback, you confirm that the content is lawful, accurate to the best of your knowledge, and does not infringe another person's rights.

You must not submit content that is fraudulent, misleading, abusive, unlawful, defamatory, or harmful to the operation or security of our website.

Where you voluntarily submit feedback or suggestions, you grant us permission to use that material to improve our products and services, communicate with customers, or promote RAVELLINO, subject to applicable law and any separate agreement between us.

We will not treat this section as permission to use personal information or identifiable customer content in ways that are inconsistent with our Privacy Policy or applicable law.

We may remove or decline to publish submitted content where we reasonably consider it inappropriate or inconsistent with our website policies.

15. Website Accuracy and Updates

We aim to keep the information on our website clear, accurate, and up to date.

Nevertheless, occasional errors or omissions may occur in product descriptions, prices, promotions, shipping information, availability, or other website content.

Where we identify an error, we may correct the relevant information and take appropriate action regarding affected orders, subject to applicable law and any rights you may have as a customer.

We may also revise website content as our products, services, and business operations evolve.

We are not required to maintain every historical listing or website detail indefinitely, except where retention or disclosure is required by law.

16. Prohibited Activities

When accessing or using our website, you must not:

• Use the website for an unlawful purpose or in violation of applicable regulations.
• Attempt to obtain unauthorized access to our website, systems, or customer information.
• Introduce malicious software, viruses, or harmful code.
• Interfere with the security, availability, or proper functioning of our website.
• Submit false information or impersonate another person.
• Copy or exploit website content for unauthorized commercial purposes.
• Collect personal information belonging to other customers without authorization.
• Use automated tools to access, scrape, or extract website information in a manner that violates applicable law or our legitimate rights.
• Infringe intellectual property rights or engage in fraudulent purchasing activity.

If we reasonably believe that your activity violates these Terms or creates a security, legal, or operational risk, we may take appropriate action, including restricting access to our services, where permitted by law.

17. Privacy and Personal Information

Your privacy matters to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Information may be processed as necessary to manage orders, arrange deliveries, provide customer support, process payments through relevant providers, maintain website security, and fulfil our legal obligations.

Our Privacy Policy explains the relevant details about the collection, use, sharing, retention, and protection of personal information.

Please review our Privacy Policy for further information.

18. Website Availability and Disclaimers

We make reasonable efforts to maintain access to our website and provide a reliable shopping experience. However, uninterrupted or error-free access cannot be guaranteed at all times.

Temporary interruptions may occur because of maintenance, technical issues, service provider failures, security measures, or circumstances outside our reasonable control.

To the extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or legal protection that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, RAVELLINO will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Where legally permitted, we will not be liable for indirect or consequential losses arising from the use of our website or services, subject to any exceptions required by law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section affects mandatory consumer rights relating to defective goods, non-delivery, refunds, or other protections provided by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, costs, or claims arising directly from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms.

This provision does not require you to accept responsibility for losses caused by our own unlawful conduct or waive any rights that cannot lawfully be waived.

21. Suspension and Termination

We may restrict or suspend your access to our website or services where reasonably necessary because of fraud, security concerns, unlawful activity, or a material violation of these Terms.

Where appropriate and permitted by law, we may provide notice or an opportunity to resolve the issue before taking action.

Ending or restricting access to our website does not remove any rights or obligations that arose before the restriction or termination took effect.

Any outstanding payment obligations and provisions that are intended by their nature to continue will remain effective where applicable.

22. Severability

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited to the minimum extent necessary to make it enforceable, where legally possible.

23. No Waiver

If we do not enforce a particular provision of these Terms on one occasion, that does not mean we have permanently waived our right to enforce it in the future.

Any waiver will apply only where it has been validly made and to the extent stated.

24. Entire Agreement

These Terms, together with the policies and conditions expressly referenced on our website, form the agreement governing your use of our website and services, subject to any separate agreement that applies to a particular transaction.

If a separate written agreement applies to a specific product or service, its terms will apply to the extent they validly govern that transaction.

Nothing in this section limits rights or remedies available under applicable law.

25. Governing Law

These Terms will be interpreted in accordance with the laws applicable to the business operating RAVELLINO, subject to any mandatory consumer protection laws that apply to your purchase or place of residence.

Nothing in this section is intended to deprive consumers of any mandatory legal protections available to them under applicable law.

26. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our products, services, business practices, or legal obligations.

When we make changes, we will update the "Last Updated" date at the beginning of this page.

Unless otherwise required by law, the revised Terms will apply from the time they are published on our website.

We encourage you to review this page periodically so that you remain informed about the conditions governing your use of our store.

27. Contact Information

If you have any questions about these Terms of Service, an order, or our website, please contact us using the details below.

Business Name: ARR PRIVATE LTD
Email: ravellinous@gmail.com
Business Address: 124 City Road, London, EC1V2NX
Contact Number: +44 7856 358805
Website: ravellino.com

We will make reasonable efforts to respond to inquiries within an appropriate timeframe.