Shipping policy

At RAVELLINO, we aim to make your shopping experience simple and convenient, from placing your order to receiving your products.

This Shipping & Delivery Policy explains how we process orders, arrange shipments, and deliver our leather jackets, fur coats, vests, and other products.

Please read this policy before completing your purchase. It should be read alongside our Terms of Service and other applicable store policies.

1. Order Processing Time

Orders generally require 2–3 business days to process, Monday through Friday, excluding applicable public holidays.

Processing time covers the preparation of your order before it is dispatched.

For customized or made-to-order products, including jackets and vests prepared according to customer measurements, additional production time may be required. If a different production timeframe applies, please refer to the relevant product information or communications from our team.

Once your order has been dispatched, delivery time will depend on the shipping destination and the selected shipping service.

2. Shipping and Delivery Estimates

Our estimated standard delivery timeframe is 3–7 business days from the date of dispatch, Monday through Friday, depending on the destination and shipping method.

Please note that these estimates are not guaranteed delivery dates. Actual delivery times may vary due to courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

For customized products, please allow for the applicable production period in addition to the shipping time.

3. Shipping Options and Charges

Free Standard Shipping

RAVELLINO offers free standard shipping on all orders, including eligible international destinations.

Any available shipping options and applicable charges will be displayed during checkout.

If additional charges apply to a particular order, they will be communicated where applicable before the purchase is completed.

4. International Shipping

We offer international shipping to destinations served by our shipping partners.

Our primary customer markets include the United States, the United Kingdom, and Canada. Shipping availability may vary depending on the destination and applicable delivery restrictions.

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable import charges that are not included in the purchase price or shipping charges.

Customs clearance may also affect delivery times. RAVELLINO cannot guarantee the time required by customs authorities to process an international shipment.

Customers are responsible for providing accurate delivery details and complying with applicable import requirements.

5. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

You can use the tracking information to follow your shipment through the relevant delivery service.

Please allow some time for tracking information to become active after dispatch, as courier systems may not update immediately.

If you experience difficulty tracking your order, please contact our customer support team with your order number.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you and provide an updated delivery estimate where possible.

Delays may result from customs inspections, courier disruptions, severe weather, incorrect delivery information, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate its status.

Nothing in this section limits any delivery-related rights you may have under applicable consumer protection laws.

7. Incorrect Shipping Information

Please ensure that your shipping address, postal code, telephone number, and other delivery details are correct when placing your order.

If you discover an error, contact us as soon as possible.

We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional charges or delivery complications may arise if an address is incomplete or incorrect. Any responsibility for such charges will be determined in accordance with the circumstances and applicable law.

8. Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, please contact our customer support team.

Include your order number and any relevant details about the delivery issue. Photographs may also be helpful if the parcel or product has arrived damaged.

We will review the information and, where appropriate, work with the relevant shipping provider to investigate the matter and determine the next steps.

Any replacement, refund, or other remedy will be handled in accordance with our policies and applicable consumer protection laws.

9. Returns and Refunds

If you need information about returning an item, requesting an exchange, or obtaining a refund, please review our Refund and Return Policy.

Return eligibility may depend on the product type, whether it was customized or made to order, the condition of the item, and the circumstances of your request.

Our return policy does not remove any rights that cannot legally be excluded.

10. Contact RAVELLINO

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.

Customer Support Email: ravellinous@gmail.com

When contacting us about an existing shipment, please include your order number so that we can assist you more efficiently.